Objectives
Broad Objectives
To improve the quality of customer relationship
Specific Objectives
By the end of this course the participants should be able:
- To understand customer care and customer service
- To enhance skills and competencies in customer relations
- To provide customer skills in customer behavior and public relations

Target Group
Employees, office managers and supervisors, PR office, procurement, Front office staff, security Admissions etc
Course Content
- Definition of customer care and customer service
- Concepts and principles
- Customer behavior
- Importance of customer care to an organization
- Type of customers
- Public relations
- Active listening
- Attitudes towards work and people
- Body language
- Personal etiquette
- Treating people with trust, integrity and empathy
Program Overview and Key Details
Duration: 5 Weeks
Course Fees: KES 20,000
Mode of learning: In person, Virtual or blended learning
Certification: Participants who will have completed the course successfully, will be issued with a certificate from Meru University of Science and Technology