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 Objectives

Broad Objectives

To improve the quality of customer relationship

Specific Objectives

By the end of this course the participants should be able:

  • To understand customer care and customer service
  • To enhance skills and competencies in customer relations
  • To provide customer skills in customer behavior and public relations
Customer Relations Management

 Target Group

Employees, office managers and supervisors, PR office, procurement, Front office staff, security Admissions etc

 Course Content

  • Definition of customer care and customer service
  • Concepts and principles
  • Customer behavior
  • Importance of customer care to an organization
  • Type of customers
  • Public relations
  • Active listening
  • Attitudes towards work and people
  • Body language
  • Personal etiquette
  • Treating people with trust, integrity and empathy

Program Overview and Key Details

Duration: 5 Weeks

Course Fees: KES 20,000

Mode of learning: In person, Virtual or blended learning

Certification: Participants who will have completed the course successfully, will be issued with a certificate from Meru University of Science and Technology

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